Buyer feature
Describe the work you need. Receive a considered offer.
A service intent describes a service need — scope, location, timing, budget — and invites providers to respond with offers. It is not a booking.
Who this is for
The problem
Services can't be browsed like products. A buyer needs to describe what they want; a provider needs structured scope to respond with an accurate offer. Without a structured format, both sides waste time on misaligned expectations.
Audience
Anyone needing a specific service — photography, cleaning, transport, repairs, and more — who wants considered offers from providers rather than choosing from a fixed menu.
What it does
Structured scope. Informed offers.
A service intent is collected through a four-stage form: your need, location and timing, budget and contact, and a final review. Advanced inputs — multi-day sessions, groups, specialist requirements — appear contextually where relevant.
AI may prompt for missing details: which Tuesday, the exact location, required deliverables. Once submitted, providers can respond. A counteroffer is presented as changed terms — it is never auto-accepted.
Example: shop photography
Key facts
- ·A submitted request ≠ confirmed booking. Requests invite offers.
- ·An accepted offer may create a pending booking. Payment is separate.
- ·A counteroffer must be recognisable as changed terms — not auto-accepted.
Interactive form preview
Four-stage request form
Illustrative example
Controls and outcomes
What happens at each stage
Submit request
A structured request invites providers to respond with offers. It is not a booking or a commitment.
Receive clarification
AI may ask for missing details — exact date, location, deliverables — before the request is presented to providers.
Receive multiple offers
Multiple providers may respond to the same request. You choose which, if any, to accept.
Review counteroffers
If a provider changes terms, the counteroffer is presented as changed terms. It requires your explicit acceptance.
Edit before acceptance
While awaiting offers, edits may be possible. Once an offer is accepted, changes require provider agreement.
Request expiry
If no provider responds, the intent may expire. You can resubmit with adjusted scope or budget.
Comparison
Service Intent vs Product Intent vs Direct Booking
| Service Intent | Product Intent | Direct Booking | |
|---|---|---|---|
| Describes a specific need | ✓ | ✓ | ✗ |
| Invites provider offers | ✓ | ✓ | ✗ |
| Item must already exist | ✗ | ✗ | ✓ |
| Constitutes a booking | ✗ | N/A | ✓ |
| Supports counteroffers | ✓ | Partial | ✗ |
| Payment required at submission | ✗ | ✗ | Varies |
FAQs
Common questions
Ready to describe your need?
See how service intent fits into the full buyer journey — from description to offer to approval.
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